Delivering high quality care in clinical settings increasingly requires use of complex technologies, including artificial intelligence. While clearly offering clinicians the ability to do more for their patients, the benefits of technology aren’t guaranteed. We will explore three surprising examples that highlight challenges of using technology in healthcare. In intensive care units, operating rooms, and colonoscopy suites of a technology-forward academic medical center, three different yet all promising information and communication technologies stumbled upon implementation. Our discussion will examine why, revealing that attention to the way technologies interact with workers and workflows is key.

Sara Singer, PhD, MBA, is a professor of health policy at the Stanford University School of Medicine and Professor by courtesy at the Stanford Graduate School of Business. She is the faculty director of the Health Leadership, Innovation, and Organizations (HELIO) Labs, which fosters interdisciplinary collaboration among colleagues from across the University, including Stanford Health Care and the Schools of Medicine, Business, Engineering, Design, Sustainability, Law, and Humanities and Sciences — and across the globe.

Singer’s research in the field of healthcare management and policy is informed by her interdisciplinary training in health policy, organizational behavior, and general management. Using innovative mixed methods and organizational theories, she studies health-care teams and organizations to understand how leaders and policymakers can improve the safety and quality of health-care delivery through changes in institutional culture, leadership, organizational design, and team dynamics. Her research program is built around central challenges in health-care delivery (ensuring patient safety despite enormous complexity and uncertainty in diagnosis, treatment, and disease progression; integrating increasingly fragmented services across multiple service providers and organizations; and implementing, adapting, and sustaining innovations that enhance the value of health care), where my research suggests that learning- and systems-oriented leaders and teams and supportive organizational cultures are critical factors for creating a high performing health care delivery system.

University Avenue Parking Ramp

An adjacent 500-car ramp is connected by tunnel to the McNamara Alumni Center. Parking is $3.00 per hour with a daily maximum of $13.00. If the ramp is in event mode there will instead be a daily rate of $10.00, and no hourly rate. Once inside the parking ramp, take the East elevator to tunnel B or street level. The Alumni Center is the copper building adjacent to the ramp.

• McNamara Alumni Center parking map

Directions to University Avenue Ramp, adjacent to Alumni Center

Ramp address: 1926 University Ave. SE, Minneapolis, MN 55455

From the north, heading south on 35W

1. Take Exit #18, 4th St-University Ave exit
2. Cross 4th Street SE; turn left on University Ave
3. Stay in the right lane, drive 9 blocks to the University Ave Parking Ramp — located on the right side of the street

From the south, heading north on 35W

1. Take Exit #18, 4th St-University Ave exit
2. Turn right on University Ave
3. Stay in the right lane, drive 9 blocks to the University Ave Parking Ramp — located on the right side of the street

From the east or west on I-94

1. Take Exit #235B, University of Minnesota/Huron Boulevard
2. Follow Huron Boulevard one block and turn left onto Fulton St (1st stop light)
3. Drive 3 blocks and turn right onto Oak St
4. Follow Oak St past the Alumni Center (on the left) and cross over University Ave.
5. Oak St will curve to the left and turn into 4th Street
6. Turn left at the first available street (18th Ave, 17th Ave or 16th Ave)
7. Drive 1 block and turn left onto University Ave
8. Immediately get into the right lane and turn right into the University Ave Parking Ramp

Other ramps if needed:

• Oak Street Ramp: 401 Oak St SE Minneapolis, MN 55455
• Washington Ave Ramp: 501 Washington Ave SE, Minneapolis, MN 55455

Metro Transit- Green Line: 

The Green line stops a short block from the McNamara Alumni Center at the East Bank Station. It is on Washington Avenue across from the Graduate Minneapolis hotel. For specific route and schedule information visit www.metrotransit.org

The event qualifies for 1 ACHE Qualified Education Credits

As an independent chartered chapter of the American College of Healthcare Executives, ACHE
Minnesota is authorized to award a total of 1 hours of ACHE Qualified Education credits
toward advancement or recertification in the American College of Healthcare Executives.
Participants in this program who wish to have it considered for ACHE Qualified Education credit
should list their attendance when they apply to the American College of Healthcare Executives
for advancement or recertification.

Report Credits
Attendees should self-report their credits using link titled “My Education Credit” on their
myACHE profile page. If additional assistance is needed members should be directed to ACHE
Customer Service, 312.424.9400.