Her start at Fairview Southdale Emergency Department was as a Health Unit Coordinator, “the air traffic control of the ED.” In 2018, she took on a new role of Program Coordinator for the Lean Promotion Office, where she created programs to support developing and deploying the Operating System. In the fall of 2019, she was promoted into a System Improvement Advisor role. During the onset of COVID-19, she completed a FEMA Incident Command System course, coached the Evidence Based Medicine group to develop a standardized process of reviewing novel treatments, evaluated ventilator allocation contingency plans with system intensivists and ethicists, and flexed to support the various needs at M Health Fairview. Angie loves fostering relationships and is most passionate about the mission of health equity and inclusive environments.

Prior to Advocate, Bill held executive roles at New England Medical Center (Boston), Iowa Health System (Des Moines), UniHealth America (Los Angeles), and Good Samaritan Hospital (Puyallup, WA). He currently serves on the Boards of the American College of Healthcare Executives, Illinois Hospital Association, Moving Analytics, and the University of Minnesota MHA Alumni Foundation.

Bill earned an MHA from the University of Minnesota in 1984, an MA from the University of Florida in 1982, and a BA from the University of Notre Dame in 1980.

His recent work includes Hospital@Home design and implementation, Go-to-Market strategy for an emerging Care@Home leader, enterprise digital strategy, enterprise strategic planning for AMCs, partnership exploration and execution, and ambulatory strategic planning.

Prior to consulting, Mr. Plooster was a dual MHA/MBA from the University of Minnesota. He discovered the Minnesota MHA program while working for Epic Systems to implement Radiology and Cardiology workflows for a Twin Cities health system. Originally from Wisconsin, where he received a business bachelor’s degree from the University of Wisconsin, Mr. Plooster now lives in Chicago where he continues to enjoy ice hockey in the winter and golf in the summer.

Hays is a past Regent and national Board member of ACHE and holder of its Gold Medal for career excellence. Since leaving the full-time demands of the “corner office,” Hays has assisted several early to mid-stage healthcare companies that he believes have the potential for creating meaningful change in our field. He is also an advisor to governing boards and a former award-winning adjunct professor in USC’s graduate program in health services administration. He has been a Commissioner on the board of the national accrediting authority for graduate education in our field. Pat served as Board Chair for Trinity Health, the multistage religious healthcare organization, and currently sits on the Boards of the local Nevada affiliate of Dignity Health and the MN MHA Program.

She is driven by a sincere passion for catalyzing change and transforming healthcare for the benefit of the patient and those who care for and support the patient. In addition to her UMN MHA from the best class yet (’92), Sarah holds a BA in Political Behavior from UC Berkeley.  She has certificates in Change Management from PROSCI, Compassion Cultivation from the Center for Compassion and Altruism Research and Education at Stanford University School of Medicine, Advanced Project Management from Stanford, and Lean Workshop Leadership from Rona Consulting. Sarah currently serves on corporate and fund raising boards for a San Francisco Bay Area non-profit focused on reducing the impact of childhood trauma and is a proud past-President of the Minnesota MHA Alumni Association and Foundation.